Policies

COVID-19 Policy

This is to inform you of guidelines that are in place for the safety and protection of our staff and our valued guests.

• If you or someone you have encountered have been exposed to Covid-19 and you have not been through the proper quarantine time we ask that you reschedule your appointment.
• If for some reason you are not feeling well, we ask that you reschedule your appointment. Please allow plenty of time for us to utilize our cancellation list.  We have a lot of guests trying to reschedule and being respectful of time will allow us to see more guests.

Payment Policy

We gladly accept Visa, MasterCard, American Express, or Discover credit / debit cards.

Personal checks written on local banks numbered over 500 are gladly accepted. Any check returned for non-sufficient funds is subject to our NSF bank fee plus a $35.00 handling fee and can jeopardize your check writing privileges.

A credit card number is required to reserve three or more spa services or a wedding party of three or more guests. If you are unable to keep your appointment and do not notify our salon forty-eight hours prior to your scheduled appointment a charge per scheduled service may be imposed.

Cancellation Policy

We understand there are times when unexpected emergencies or conflicts arise. If these instances occur we ask you to please notify the salon twenty-four hours prior to your scheduled visit. This allows an opportunity to provide your scheduled time slot to another client on our waiting list.

Spa services or special occasions such as wedding parties require a minimum forty-eight hour notice.

If you have a wedding party booked please do not change individual services within your wedding party without notification. This assures your visit will proceed without problems or concerns.

No Show Policy

Guests may be subject to a charge if a proper 24-hour notice is not given for cancellation or rescheduling appointments.  It may be required for you to put a deposit down to reserve another appointment with our salon if this policy is not followed.  If appointments are missed there will be a charge of 50 to 100 percent of the booked appoinments.

We may require a down payment to book certain services.

The value and time needed to reserve certain services such as bailage,  lash, or  Spa visits will require the purchase of a gift card that will be kept on file, if said service(s) is no-showed or missed without proper notice, we will redeem the gift card on file.

Please understand that when you forget or cancel an appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive services.

Our appointments are confirmed 24 hrs in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Rescheduling Fee will apply.

Children

For the comfort of our guests and safety of the children, please refrain from bringing children into the salon unless they are scheduled for an appointment.

We thank you for your cooperation and understanding.

Spa Services

Please plan to arrive ten minutes prior to your spa appointment; this will assure your service provider has adequate time to prepare you for a pleasurable spa visit.